Our office provides helpdesk services, support political steering of the initiative, build cities’ capacity through a wide range of events, resources and materials, and make sure to enhance the Covenant of Mayors’ visibility at European level.
If you require any assistance, please find below our helpdesks available to support you.
Helpdesk for Signatories
Our Helpdesk assists signatories through all the steps of the Covenant of Mayors - Europe process, from registration and commitment renewals to inputting data in MyCovenant for action plans and monitoring.
Contact information:
- Email: info@eumayors.eu
- Telephone: (+32 2 646 84 24)
Please note: The Helpdesk does not provide pre-evaluation of action plans. The European Commission’s Joint Research Centre (JRC) conducts analysis of submitted action plans.
A national Helpdesk for Italian-speaking signatories is available:
- Email: info@eumayors.eu
- Telephone: (+39 075 852 04 29)
Coordinators’ Helpdesk
Exclusively for Covenant Coordinators, this Helpdesk can be reached via:
- Email: coordinators@eumayors.eu
Supporters’ Helpdesk
Exclusively for Covenant Supporters, this Helpdesk can be reached via:
- Email: supporters@eumayors.eu
Joint Research Centre Helpdesk
The JRC Technical Helpdesk is available at:
For more specific inquiries regarding methodological requirements or questions related to the JRC‘s feedback reports, two dedicated technical Helpdesks are available:
- Mitigation-related queries: jrc-com-technical-helpdesk@ec.europa.eu
- Adaptation-related queries: jrc-com-adapt@ec.europa.eu
EPAH Helpdesk
For questions related to energy poverty, the EPAH Helpdesk is available at:
- Email: info@energypoverty.eu